Call Center
Give your customers peace of mind with access to a complete call center to answer questions, submit orders and file requests. The Marco Corporation offers a comprehensive off-site call center for any program including contests, rebates, corporate merchandise programs and sampling.
Unlimited Toll-Free Numbers and Fax Lines
We have generic, dedicated and vanity phone lines available.
1 A generic line is a basic answering service that provides your customers with a high level of service without company branding.
2 A dedicated line offers a more personal approach where we operate under your company name when we answer calls.
3 A vanity phone line gives you the ability to customize your phone number to include a catchy, easy-to-remember, relevant word within the digits.
Our live operators can answer your phone line in English, French or Spanish with full integration of automatic voice response (AVR) features.
Call Center Capabilities
Depending on the needs of your program, The Marco Corporation can setup your call center to:
  • Verify credit cards
  • Process credit card payments
  • Receive orders 24 hours a day, 7 days a week
  • Generate leads
  • Accept dealer survey information
  • Track shipments
  • Provide product or program information
  • The call center is customized to suit your program. All operators are thoroughly trained so that they are ready, prepared and able to answer any question presented to them. Our call centers are designed to maximize customer service and minimize program discrepancies.
    Seamless Operation
    When you opt for our call center services, you benefit from the seamless operation of your project. Because The Marco Corporation was involved in the design and implementation process, we already have access to important fulfillment information. Once your call center is set up, each operator knows how and where to access the information they need in order to effectively serve your customers. There is no lag in response time or poor service due to lack of information. The end result is happy customers and happy customers lead to successful programs.